Shipping policy
We all need a bit of help once in a while! Some more than others…
So here is a little guideline to some questions you might have.
Why should I buy from your Store?
You are buying from a real CANADIAN Surf Shop and we have taken care of all those surprise costs before the product even lands at our store.
We ship directly from our Shop and don’t use any middle-man 3rd party drop shipping.
We are located on Vancouver Island and have been here since 1998. Drop by anytime to see us, we are open 7 days a week 8:30-5.
We don’t usually ship to the USA or any country aside from Canada, so if you’re ordering from another Country please call us and we’ll get you with the proper shipping rate and you can decide if you’d like to proceed with the order. All purchases to the USA or anywhere else in the World are final.
How do I place an order?
I think most of us have been through this process before, it’s pretty simple –
Browse though our Website until you see something you need or want (or both)
Select the “Add to Cart” button and then “Continue Shopping”
You can “View Cart” at anytime and make sure you have the correct products and quantity added.
Once you are ready to “Checkout” please fill in all your details, this way if we need to contact you we can get hold of you.
Shipping
We use Shopify Shipping which, due to their size, provides the best rates.
We’ll try to use recycled boxes and materials whenever we can, so don’t be surprised when your T-Shirt, Wax and Ding repair kit arrives in a recycled bootie box.
Purchasing a Surfboard or Stand up Paddleboard (SUP)
Boards are pretty fragile and SUPs are big, so to ship these across the county can be costly.
We don’t typically ship boards, you may however purchase a board now, but it will be for pick-up only at our store on Vancouver Island. If you wish to have someone pick the board up on your behalf, we will gladly pack it very securely for an additional $40.00 packaging fee. The board will leave here in new condition and we will not take any responsibility for any damage. After purchasing a board, please call us Toll Free at 1(855)594-5452 during business hours to confirm pick up details. If you wouldl ike us to get you a
What if you have to return something…
Shipping in Canada is expensive so please make sure that you have picked out the right product and size before you confirm your order.
We are just a small independent “Mom and Pop” store, not COSTCO, so if the fault is ours we will cover all the shipping costs, however, if the fault is yours, you will have to mail the item back to us at your cost or come to the store and exchange it.
Exchange or refunds within 14 days with receipt.
The item must not be worn, washed or damaged in any way or we will not accept the return. This applies to clothing as well as wetsuits.
For online exchanges the buyer will be responsible for the cost of the return shipping and any new shipping costs.
You may also exchange your item in person at our store.
*No returns on new or used Surfboards, Paddleboards, Rentals or Sale Items.
*No returns for items that have been shipped outside of Canada.
If you have any questions, please do not hesitate in contacting us Toll Free at 1(855)594-5452 between 8:30am and 5:00pm Pacific Time, we have real people waiting to talk to you (and it’s quicker than e-mail).
